Cancellation & Refund Policy
Please review our cancellation policy before booking. Refund and date-change options depend on how much notice is given and how many tickets are in the reservation.
Reservations of 1–9 Tickets
For most reservations, we require at least 24 hours’ notice to receive a full refund or to roll your reservation to another available cruise date.
Cancellations made the day of the cruise are not eligible for a refund or date change.
Reservations of 10 or More Tickets
Larger reservations require more advance notice because we hold space that may not be possible to resell.
Cancellation notice required for a full refund:
11–29 tickets: 3 days before the cruise
30–60 tickets: 5 days before the cruise
61–90 tickets: 1 week before the cruise
91–130 tickets: 2 weeks before the cruise
Reservations of 10 or more tickets may also have different cancellation requirements depending on the cruise date, group size, and availability.
Weather Policy
Our cruises operate in normal Florida weather, including rain. We do not cancel cruises because of typical Florida rain showers.
If severe weather or unsafe conditions prevent us from operating, Dine and Cruise may cancel or reschedule the cruise. If we cancel the cruise, guests may receive a refund or move to another available cruise date.
Weather decisions are made by Dine and Cruise based on conditions at the time of the cruise.
Many times in the past, we have canceled a cruise on the say-so of the weatherman, only to find he was wrong and we canceled for nothing. Therefore, we will almost always do the cruise. Our paddle wheel boat is fully enclosed and protected from the elements.